Jan 122009
 

How should companies operate when appearing to be an attention payer as well as being an attention getter is crucial for their survival. Not this way. A service that shall remain nameless sent me a notice that I would soon be billed for year’s worth of service I had already paid for. The very lengthy “chat”  recorded   here ensued.  Here are some observations of how not to pretend to pay attention that this expereince [...]