Jan 122009
 

How should companies operate when appearing to be an attention payer as well as being an attention getter is crucial for their survival. Not this way. A service that shall remain nameless sent me a notice that I would soon be billed for year’s worth of service I had already paid for. The very lengthy “chat”  recorded   here ensued.  Here are some observations of how not to pretend to pay attention that this expereince [...]

Dec 242008
 

In ancient Athens’s Agora, in medieval Venice’s Rialto neighborhood, and in small village market squares everywhere, the marketplace for ideas — that is where attention was exchanged —commingled with the market for goods. Socrates wandered around the Agora talking with his disciples and enemies, according to Plato. But he and they spent little time trying out or examining the wares, or in bargaining over goods. Others, say in Cairo’s souks up until today, spend much [...]